QBank is a niche member-owned financial assistance provider to customers that are seeking monetary support for requirements varying from purchase of a vehicle to aiding cash cover for home purchase. They operate with a backing from more than 25,000 stakeholders which majorly comprise of individuals from Queensland Police, Fire and Emergency Services, Health and Public Service sector, and so on.

  • Bank Type


  • Founded


  • Headquarters

    Brisbane, Queensland

  • Industry


  • Formerly/Predecessor


  • Subsidiaries


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Pros & Cons-QBANK


  • Strict lending policies.
  • Signup Fees.
  • Customer Support.


  • Home Loan for Self-Employed.
  • High Property Value for First Home Buyers.
  • Strict Age Restrictions.


Since 1964, QBANK, a member-owned organisation, has had the honour of helping its members with their financial needs and general well-being. QBANK is committed to serving those who serve Queensland.

Every hero requires a sidekick, and for more than 50 years, QBANK Australia has assisted Queensland's Everyday Heroes with their varying financial requirements. QBANK aims to comprehend each customer's distinct demands and offer them excellent personalised service and value. They operate with backing from more than 25,000 stakeholders, including individuals from Queensland Police, Fire and Emergency Services, Health and Public Service sector, and so on.

QBANK is the perfect one-stop shop for someone who wishes to make a difference because it offers specialised financial services. QBANK takes responsibility for its work and consistently strives for quality for its customers. Your career is in good hands at QBANK thanks to its illustrious past, prominent team member perks, and numerous training and growth opportunities.

Features & Benefits of QBANK

The only thing that sets QBANK apart from other conventional banks is its member-centric approach. QBANK adheres to its community-centric philosophy and acts solely to improve its members' lives. This bank takes pride in prioritising clients over making a profit and providing an extensive range of financial products and services to make their lives easy.

  • Various types of banking accounts cater to your distinct needs, including transaction accounts, deposit accounts, savings accounts, etc. 
  • Offers digital wallets to provide instant access to funds through Google Pay, Apple Pay, and Samsung Pay.
  • Smart and faster payment through New Payment Platforms via PayID and Osko. 
  • Bank@Post for convenient access if you can't reach out to the bank branch
  • Phone and SMS banking to resolve your queries.
  • Term deposits to secure wads of money and get interest returns.
  • QBANK's interest rates are comparatively lower than other finance providers.
  • Foreign cash exchange services and telegraphic transfers.
  • Travel, Credit and Visa Debit Card to make payments more accessible than ever. 
  • Various loans to meet financial obligations, including home loans, personal loans, and car loans.
  • An array of insurance options to make your life easy, including home insurance, car insurance, landlord insurance, etc. 
  • Financial and property assistance services. 
  • Car buying and broker services.

In other words, it is a one-stop shop for all your financial needs and associated services.

Services Offered by QBANK

QBANK aims to provide customers with the best banking experience and adhere to the same, offering various services. Here's what you can expect from QBANK:

  • Transactions Accounts, Savings Accounts, Term Deposits
  • Retirement Accounts
  • Credit Cards, Debit Cards and Travel Cards
  • QBANK Home Loans
  • Car and Personal Loans
  • Insurance Services including Vehicle Insurance, Home Insurance, Landlord Insurance
  • Digital Wallet: Google Pay, Apple Pay, Samsung Pay
  • 24*7 Banking
  • Phone and SMS Banking
  • Foreign Exchange Services

Types of Accounts in QBANK

QBANK offers different bank accounts, including Savings Accounts, Transaction Accounts, Term Deposit Accounts, and Retirement Accounts, to cater to the varying financial requirements of a broad customer base.

Transaction Accounts

QBANK offers three types of bank accounts in this category. These are:

Everyday Plus Account

A transaction account that contributes to the community. QBANK pays 10 cents to organisations and charity members with an active Everyday Plus Account every month.


  • Fees for monthly accounts are eliminated for deposits of $1,500 per month.
  • Availability of Google PayTM and Apple PayTM.
  • Osko and PayID access for instant payments

On Call Account

The On Call account was created to aid in money management. You have several flexible options for accessing your money from this account whenever necessary.


  • With the CueCard option, there are no monthly account fees.
  • There is no required down payment
  • Availability of Google PayTM and Apple PayTM.
  • Osko and PayID access for instant payments

Teen On Call Account

This account is only available to teenagers between 13 and 17. You can enjoy life's fun aspects without paying a monthly account fee, making a minimum deposit, or maintaining an opening amount.


  • Free of monthly account fees
  • No opening balance or minimum deposit
  • Osko and PayID instant payments

Saving Account

QBANK offers three types of bank accounts in this category. These are:

NetLink Direct

It can be easy to save money to achieve your financial objectives. With the NetLink Direct Savings account from QBANK, you have the choice and flexibility to save while earning interest. Account access by phone, app, or online banking.


  • With no transaction costs
  • Free of monthly account fees
  • Internet transfers are unlimited and free.

Teen NetLink Direct

Set aside paychecks and pocket money. Now you can watch savings grow while earning your interest grow without monthly account fees, minimum deposits, or opening balance requirements. The adolescent opens the account and manages it. For even more control and supervision, the kid can grant a parent or other adult guardian access to the account. The account can be accessed by phone, app, or online banking.


  • Free of monthly account fees
  • With no transaction costs

Junior Saver

A premium account for parents having children aged 12 years and under. It offers a fantastic opportunity to save for your child's future and impart practical money management skills because there are no transaction and monthly account fees. Money can be accessed in branch locations, using the QBANK App, or online banking.


  • With no transaction costs
  • Free of monthly account fees
  • No opening balance or minimum deposit
  • Parents/guardians can access the account in place of their child

Bonus Saver

Allow QBANK to reward you for your savings. To assist you in achieving your savings objectives more quickly, The Bonus Saver Account gives bonus interest. For the benefit of the bonus interest rate, a member must make a minimum deposit of $200 and avoid withdrawals.


  • Higher interest rates
  • Free of monthly account fees
  • Daily interest calculations and monthly payments

Christmas Club

Invest in a QBANK Christmas Club Savings account to save for the holiday season. This kind of preparation is practical and satisfying.


  • There is no initial balance deposit requirement.
  • Free use of funds from November 1 through December 31 of each year.

Term Deposit Accounts

Term deposit accounts offer a prominent way to safely and securely increase your money. A fixed rate of return offers you the security of knowing your investment's value at all times. QBANK interest rates on term deposits help achieve financial objectives in less time through higher returns.


  • Investing terms range from three months to five years.
  • Choosing when you receive your returns: every two weeks, every month, once a year, or at maturity
  • Free of monthly account fees
  • Daily interest calculation

Retirement Account

To make retirement life easier for retired individuals, QBANK offers a Pension Plus account.

Pension Plus

An account that combines savings and transactions with easy access and no monthly charges for retirees and pensioners over 55. Get easy access to your savings and a transaction account with a Visa Debit card. This account is only available to retirees at least 55 years old and possesses an eligible pension card. There are no monthly fees, opening balance or minimum deposit requirements.

QBANK Opening Hours

On weekdays, i.e. Monday to Friday, QBANK opening hours are:

Weekday QBANK Opening Hours
Monday 8:45 am to 4:30 pm
Tuesday 8:45 am to 4:30 pm
Wednesday 8:45 am to 4:30 pm
Thursday  8:45 am to 4:30 pm
Friday 8:45 am to 4:30 pm

QBANK branches remain closed on Saturday and Sunday.

QBANK Contact Details 

To make a general inquiry, you can quickly contact the bank executives by calling them and dropping them a post at their postal address.

Contact Details: 13 77 28

You can call this number on weekdays (Monday to Friday) from 8:45 am to 4:30 pm. This number is limited to Australian citizens. If you are an international customer of QBANK, get in touch with the executive by calling: +61 7 3008 444

Additionally, customers have the option to drop a post to Queensland Bank. The postal address is:

PO Box 13003, George Street QLD 4003

If you have lost your QBANK card, call on 13 77 28. The calling hours are limited to 8:45 am - 4:30 pm (EST). If you wish to reach out to customer services outside these calling hours, call on 1800 621 199.

Frequently Asked Questions

Is QBANK a credit union?

Police officers, members of the emergency services, corrections officers, ambos, healthcare professionals, government employees, and their families can join QBANK, formerly known as Queensland Police Credit Union (QPCU).

How many members does QBANK have?

QBANK has over 25,000 members.

How do I contact QBANK?

To make a general inquiry, you can quickly contact the bank executives by calling them and dropping them a post at their postal address. For a call, dial 13 77 28; if you are an Australian citizen, call +61 7 3008 4444.

Why use us?

The customised financial services from UrbanMoney Oceania caters to the varying requirements of the applicant on their fund procurement journey.

Low interest rates

The intricate online model ensures the best interest rates are offered to the customers. The services aim to diminish the overhead costs.

Urban Money Oceania Exclusive Deals

The customers can avail of various exclusive offers available to the customers by UrbanMoney Oceania designed to cater to their budgetary needs.

Australian based support team

Our support team offers tailor-made services to customers intending to conclude loan transactions without any hassle. Available to customers at their convenience.


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