ING Australia




"ING Group is the sole owner of ING Bank Australia Limited, which is traded as ING. By introducing Australia's first high-interest, no-cost online savings account two decades ago. ING revolutionised the way Australians banked. With housing finance, transactional banking, superannuation, personal financing, credit cards, and insurance products, ING bank aims to add value to consumers. It secures the position of the fifth-largest bank in Australia. "

  • Bank Type

    Subsidiary Bank

  • Founded


  • Headquarters


  • Industry

    Banking, financial services

  • Formerly/Predecessor


  • Subsidiaries


Need Home Loan Assistance?


Pros & Cons-ING Australia


  • Strict lending policies.
  • Customer Support.


  • Strict Age Restrictions.
  • Home Loan for Self-Employed.
  • Signup Fees.
  • High Property Value for First Home Buyers.

ING Bank Limited

Calling Sydney it's home, it is one of Australia's fifth-largest financial institutions and also wears the crown of the most recommended financial institution in Australia. With over 1700 employees in its family, ING Bank has held the Australian Banking Licence since 1994 and is a permanent subsidiary of Dutch Bank, ING Group. With services like everyday banking, mortgages, insurance services, and consumer lending. Superannuation, wholesale banking and commercial lending ING provide all-around banking solutions to its customers and potential customers. The revenue generated by the group in 2020 was $ 4.248bn, and the annual revenue for 2021 was $32.119B.

Features and Benefits of ING Australia

Some of the special features of the bank are as follows:

  • Simple and straightforward superannuation solutions.
  • Rebates on ATMs and international transaction fees
  • Savings account with no fees
  • A variety of award-winning insurance options.
  • Regulated by the Australian Prudential Regulation Authority
  • Combined savings balance up to $250,000/ customer.
  • The ING Dream Starter programme is standing in support of various social organisations.

Some of the benefits of banking with ING Australia include the following:

  • Competitive Interest Rates: ING Australia offers competitive interest rates on savings accounts, home loans, and other banking products. This can help customers save money in the long run.
  • Fee-free banking: ING Australia offers fee-free banking, which means customers can enjoy unlimited transactions without incurring account-keeping or ATM withdrawal fees.
  • Mobile Banking App: ING Australia has a user-friendly mobile banking app that allows customers to manage their accounts, make payments, and transfer money on the go.
  • 24/7 Customer Support: ING Australia provides round-the-clock customer support via phone, email, and chat. This means customers can get assistance whenever they need it.
  • Rewards Programs: ING Australia offers rewards programs, such as cashback rewards and discounts on everyday purchases, to its customers.

Services offered by ING Bank Limited:

The ultramodern and customer-centric services ING offers are plenty in number. Some of them are mentioned below.


Established in 1999 with more than 20 years of experience, the ING Bank is one of the leading money lenders in the world and the fifth largest in Australia. Launched in Sydney in 1999, the ING Group Limited started working as ING only. Vaughn Richtor was the founding CEO of ING Direct in 1999. Loan amounts of $5000 to $ 60,000 are offered to eligible customers. There are various types of personal loans offered by the bank with an easy approach. Let us now understand the myriad features that make ING Bank personal loans attractive and easily borrowable.

  • No monthly or annual charges need to be paid
  • Low personalised interest rates from 6.99% to 16.99% depending on the credit scores.
  • Weekly | monthly | Fortnightly repayment options are available
  • Early repayment options available
  • No early repayment fee needed.
  • Same-day funds are available, and the money is received into the customer's orange everyday account.

These personal loans can be used for multiple purposes and usages by borrowers. Listed below is the application procedure:

  • The borrower has to be a permanent resident of the country.
  • Has to be an adult at least 18 years of age.
  • Is employed or has a regular income source.
  • Has a good credit score.
  • Should not have any history of bankruptcy or insolvency.

Some types of personal loans offered by ING are,

  • Personal loans for debt consolidation,
  • Personal loans for cars
  • Personal loans for home renovation etc.


ING Bank offers a number of exciting and customer-friendly home loans for borrowers. A home is one of the most desired and safest places for an individual or a family to occupy, and buying a home can be a tricky and financially draining circumstance. This is where an ING home loan helps its customer with simple and effective loans. The different types of home loans offered by ING Bank are

  • Mortgage simplifier home loans: this is a low-interest rate home loan with no monthly or annual fee. The addition of an orange everyday card helps save 1% on eligible utility bills. An option for extra repayments is available. 4.74 % variable interest rates.
  • Orange Advantage Home Loan: this loan comes with the exciting feature of a 100 % offset facility. If the orange advantage home loan is combined with a fixed-rate home loan, then the bank gives a waiver of $499. No switch fees or variation fees. 4.79%/year variable interest rate.
  •  Fixed rate Home Loan: This loan features up to 5 years of consistent loan repayment options and helps the borrower to pre-plan his repayment options. No extra charges.

Some of the primary features of the ING Home loans are mentioned below,

  • Competitive rates 
  • Unlimited repayment options
  • Redraw facilities
  • 100% interest offset
  • Low fees and many fee waivers are offered.
  • Various repayment options are available.
  • No monthly or annual account-keeping fees.
  • Interest rate discounts available.

The application process and eligibility criteria are listed below,

  • A fixed source of income.
  • Permanent resident of the country.
  • Borrower has to be of 18 years or older.
  • Proof of income documents
  • Asset and liability documents.
  • Property details.
  • Personal identification documents.


The ING Bank covers almost all areas of life in the field of insurance, like home insurance, life insurance, health insurance and car insurance etc. 

ING Bank offers other services like superannuation products, credit cards and savings accounts.

Types of accounts in ING Bank

There are many types of accounts provided by ING Bank. These accounts are operated on the basis of the needs and requirements of the customers.


These accounts are essential accounts which help the consumer with his or her individual and day-to-day needs and daily requirements. Day-to-day banking needs and a convenient portal to handle the depositors day to day monetary needs. These everyday accounts have many options. Different types of everyday accounts are

  • Orange everyday account: this bank account is used for paying bills. The consumer may get a 1% cash back on eligible electricity, gas and water bills.
  • Orange Everyday account: this is a transaction account for teenagers between 15 to 17 years of age. There are no monthly charges.


The ING bank caters to the Australian people and helps them save and invest their money responsibly and professionally. The savings maximiser account treats its customers with bonus interest rates. Eligible customers get an interest rate variable of 4.55%. There are no ING fees, and the full amount of money is saved. The savings accelerator account is a tiered bank account with high variable interest rates. Some of the important features of the savings accounts are

  • Bonus interest rates per month
  • No ING fee
  • Easily manageable and accessible. 
  • The online transaction system helps the customer easily access all the facilities and features of these savings accounts.

The ING Bank savings accounts are user-centric and offer a lot of benefits to the customers. The business savings account is also an important addition to the savings account section of ING bank. This account has a 24/7 online banking facility.


Depositing and fixing a certain amount of money helps the individual to understand and plan future incomes. The ING Bank offers a plethora of features for its long-term deposits. The term loans are to customers, and they choose their own time frame according to their requirements. The interest rates vary according to the amount of money fixed. Some of the features of these term deposits are

  • A guaranteed return on savings fixed for a certain period of time. The savings start from a savings of $ 10,000 or more.
  • Easy accessibility through the bank or phone.
  • All money has a space to grow, and with every single cent deposit interest rates are applicable.
  • Combined savings balance up to $25,000

These term deposits are guaranteed returns on a person’s savings and help the individual to plan for future endeavours. Each and every term deposit is reviewed and managed on a case-to-case basis and the problems of the customers are handled with care and diligence.

ING Bank opening hours

Mentioned below are the opening hours of the ING Bank for the reference of the customer.
Day of the Week Opening Time Closing Time
Monday 9 AM 5 PM
Tuesday 9 AM 5 PM
Wednesday 9 AM 5 PM
Thursday 9 AM 5 PM
Friday 9 AM 5 PM
Saturday (customer service) Closed Closed
Sunday (customer service) Closed Closed
Saturday (faults and technical support) Open  Open
Sunday (faults and technical support) Open Open

ING Bank contact details

Mentioned below are the contact details of the ING Bank of Australia, which you can use in case of any doubts or queries:  
Address 60 Margaret St, Sydney NSW 2000, Australia
State Sydney, Australia
City Sydney
Phone Number (02)90284077
Customer Care Number [email protected] 
Phone (complaints) 1300 362 992
Suncorp Bank head office Address 60 Margaret St, Sydney NSW 2000, Australia

Frequently Asked Questions

How good is ING Bank?

One of the foremost money lenders in the country, it was established more than 20 years ago. This financial services company has dominated the banking sector for a long time. They provide top-market services and are essentially customer-centric. Benefits and privileges are offered to the customers. Various types of operating methods and easy accessibility are the key features of this bank.

Who is the owner of ING Bank?

ING operates through a number of controlled entities. In 1999, Vaughn Richtor was the first founder and CEO of ING Direct. The bank has gone through many phases of change but is solely owned by the ING Group.

How do I contact ING Bank?

The ING bank head office can be contacted by phone, or email and can be visited. The address is 60 Margaret St, Sydney NSW 2000, Australia, phone number is (02)90284077.

How much cash can I withdraw from ING ATM?

The daily cash withdrawal amount from ATMs This limit has been increased from $2000 to $5000 per day.

What is the minimum balance for an account in ING Bank?

There minimum or maximum balance needed to open an account in an ING Bank. For long-term deposits, a minimum balance of $10000 is required and for savings accounts $5000.

Why use us?

The customised financial services from UrbanMoney Oceania caters to the varying requirements of the applicant on their fund procurement journey.

Low interest rates

The intricate online model ensures the best interest rates are offered to the customers. The services aim to diminish the overhead costs.

Urban Money Oceania Exclusive Deals

The customers can avail of various exclusive offers available to the customers by UrbanMoney Oceania designed to cater to their budgetary needs.

Australian based support team

Our support team offers tailor-made services to customers intending to conclude loan transactions without any hassle. Available to customers at their convenience.


The website provides general information about various loan products, insurance products, credit scores & links to other websites or resources over which does not have control as such information & links are received from the Banks, NBFCs, Insurance companies & credit rating agencies. Users of this website acknowledge that is providing this information & links only as a convenience, and further agree that is not responsible for the veracity of such information. Please note that you before you decide whether or not to acquire a particular financial product you should assess whether it is appropriate for you in the light of your own personal circumstances, having regard to your own objectives, financial situation and needs. Confirm all product information directly with the provider of resepctive financial product before making a purchase decision. If you decide to acquire a financial product, you will deal directly with the provider and not with Urban Money Oceania and that neither nor its directors, employees, partners, and associated staff are not accountable for any loss, harm, or damage due to usage of information from this website. And further that users use of links to such external websites are subject to the terms of use and privacy policies located on those sites.