FirstMac is a privately-owned financial services company that has been in operation for over 40 years. During this time, the company has developed from a family business to one of the country’s top non-banking lenders. Since its inception, they have sanctioned over 130,000 home loan offers and also currently have $300 million cash investments and $16 billion dollars in mortgages under its management. Headquartered in Brisbane, Australia, this is a challenger organisation that stays ahead of the competition owing to the highly trained support staff and and utilisation of advanced technology.

  • Bank Type


  • Founded


  • Headquarters


  • Industry


  • Formerly/Predecessor


  • Subsidiaries


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Pros & Cons-FirstMac


  • Signup Fees.
  • Strict Age Restrictions.
  • Customer Support.


  • High Property Value for First Home Buyers.
  • Home Loan for Self-Employed.
  • Strict lending policies.

About FirstMac

Firstmac is a significant non-bank lender and a source of wholesale funds for other non-bank lenders. Firstmac's policy is relatively cautious, yet occasionally has access to excellent prices because they are primarily funded through the wholesale money markets. Although they are one of the institutions offering most of their loans, mortgage brokers can also obtain them.

Firstmac finances its loans through what are known as Residential Mortgage Back Securities, in contrast to banks like ANZ and Commonwealth Bank that use deposits from regular Australians (RMBS). By combining thousands of house loans as security over huge funding pools, such as their car loan product, Firstmac's RMBS scheme grants them access to those funds.

Features and Benefits of FirstMac

FirstMac is an exemplary non-bank lender with numerous features and benefits, some of which are listed below:

  • Mortgages for homes below 80% LVR
  • In place of LMI, low-risk mortgages with LVRs of 80% to 90% are self-insured.
  • They grant reduced interest rates in exchange for a sizable down payment.
  • Some of their home loans have no yearly or recurring fees.
  • No limits on the debt-to-income ratio
  • Non-resident mortgage for wealthy clients
  • They accept all overtime, bonuses, commissions, and allowances in full if they are regular.
  • Assistance to expatriate Australians
  • Lends money for home re-development
  • Convenient analysis of borrowing capacity

Services Offered by FirstMac

FirstMac mainly offers a variety of services, which are listed below:

  • Home Loans
  • SMSF Loan
  • High Livez Investment
  • Calculators
  • Car Loans
  • Term Deposits
  • Brokers for Home Loan and Car Loan
  • Mortgage Managers
  • Institutional Investors

FirstMac Opening Hours

FirstMac is available to assist you from 7 am to 7 pm (Monday to Friday) via chat and call, and if someone wants to reach out to them physically, they can approach their branches on Weekdays (8 am - 8 pm) and Saturdays (8 am -2 pm). Th E-bank is shut on Sundays.

FirstMac Contact Details / Customer Service

Customers of FirstMac can connect with representatives through the following channels:
  • By logging into your internet banking account on their official website,
  • Customer support contact numbers
13 12 20 (AEST) (7 am-7 pm) (Weekdays) 13 12 20 (+61 7 3017 8888) +61 7 3017 8888) 1800 621 199 (+61 2 9959 7686)
  • Head Office
Level 40, Riverside Centre 123 Eagle St, Brisbane  

Frequently Asked Questions

Who is FirstMac owned by?

Mr Kim Cannon is the CEO & owner of FirstMac

How does FirstMac work?

FirstMac is the largest non-bank lender in Australia. It provides various financial solutions, including mortgages, auto loans, investment funds, and term deposits. However, Firstmac doesn’t allow direct loan applications; instead, all their loans originated from third parties, like Driva.

How do I contact FirstMac?

One can either contact their customer support number- 13 12 20 (AEST) (7 am-7 pm) (Weekdays) or can visit their head office at Level 40, Riverside Centre, 123 Eagle St, Brisbane.

Why use us?

The customised financial services from UrbanMoney Oceania caters to the varying requirements of the applicant on their fund procurement journey.

Low interest rates

The intricate online model ensures the best interest rates are offered to the customers. The services aim to diminish the overhead costs.

Urban Money Oceania Exclusive Deals

The customers can avail of various exclusive offers available to the customers by UrbanMoney Oceania designed to cater to their budgetary needs.

Australian based support team

Our support team offers tailor-made services to customers intending to conclude loan transactions without any hassle. Available to customers at their convenience.


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